Question 1

How do I know if a ride is suitable for my fitness level?

Accepted Answer

Each ride is graded (Easy, Medium, Hard, Expert) with detailed metrics on distance and elevation. We recommend comparing these stats to your recent rides on Strava.

Question 2

Can I filter rides by terrain?

Accepted Answer

Yes, you can filter by surface (Road, Gravel) and topography (Hilly, Flat, Mountainous) in the search bar.

Question 3

Are the routes verified?

Accepted Answer

Absolutely. Every route is ridden and verified by our local experts to ensure safety, scenic value, and ride quality.

Question 4

Do I need to book accommodation separately?

Accepted Answer

Our 'complete' packages include curated accommodation. For 'ride-only' options, we provide a list of cyclist-friendly partner hotels.

Question 5

What travel documents do I need?

Accepted Answer

Requirements vary by destination. We provide a detailed pre-departure checklist for every booking, including visa and insurance recommendations.

Question 6

What is the difference between Self-Guided and Guided?

Accepted Answer

Self-guided gives you the route and logistics but you ride at your own pace. Guided tours include a ride leader and support vehicle.

Question 7

Is there mechanical support?

Accepted Answer

On supported rides, we have a mechanic vehicle. For self-guided, we provide tool kits and list local bike shops.

Question 8

How do I share a route with friends?

Accepted Answer

You can share the private route link from your dashboard. They will need a Velociety account to view detailed maps.

Question 9

Can we ride as a team?

Accepted Answer

Yes, our 'Social Ride' feature allows you to sync start times and track each other live on the map.

Question 10

I am riding solo, can I join a group?

Accepted Answer

Yes! Many of our users are solo riders. You can book a spot in an 'Open Group' departure.

Question 11

Do you offer private group bookings?

Accepted Answer

We specialize in custom trips for clubs and corporate teams. Contact us for a bespoke quote.

Question 12

Is a helmet compulsory?

Accepted Answer

Yes, helmets are mandatory on all Velociety routes and events.

Question 13

What bike should I bring?

Accepted Answer

We recommend a bike suitable for the specific terrain. Road bikes for tarmac, gravel bikes for mixed surfaces. Rental options are available.

Question 14

Can I modify a route?

Accepted Answer

Premium users can use the Route Builder to modify start/end points or add waypoints.

Question 15

Can I extend my trip?

Accepted Answer

Yes, you can add extra days or additional rides to any itinerary during the booking process.

Question 16

How do I list my tours on Velociety?

Accepted Answer

Apply through our 'Become a Partner' page. Our vetting team will review your portfolio and safety standards.

Question 17

What are the listing requirements?

Accepted Answer

We require proof of insurance, guide certification, and verified route files for all listed experiences.

Question 18

What is the commission rate?

Accepted Answer

We operate on a 12-15% commission model depending on booking volume. Listing your tours is completely free.

Question 19

When do I get paid?

Accepted Answer

Payouts are automated and processed 24 hours after a successful trip completion.

Question 20

How does the 'Verified' badge work?

Accepted Answer

A Velociety scout will visit your location to verify route quality and hospitality standards.

Question 21

Can I list self-guided tours?

Accepted Answer

Yes, provided you offer high-quality GPX files and on-the-ground emergency support.

Question 22

Do you offer advertising packages?

Accepted Answer

We focus on integrated storytelling. We can produce custom ride guides and destination films featuring your brand.

Question 23

How can we access your audience?

Accepted Answer

Our audience is composed of high-performance travelers. We offer dedicated newsletter features and social campaigns.

Question 24

Do you have an API?

Accepted Answer

Yes, our Inventory API allows for real-time syncing of tour availability for large operators.

Question 25

Can we embed Velociety booking on our site?

Accepted Answer

We offer white-label booking widgets for partner destinations and hotel chains.

Question 26

Can we host a pop-up?

Accepted Answer

We partner with premium brands for ride-outs and product testing events at our major destination hubs.

Question 27

Do you do affiliate programs?

Accepted Answer

Yes, for selected high-quality cycling hardware and apparel brands.

Question 28

How do I update my profile?

Accepted Answer

Go to 'Settings' in your dashboard to update personal details and cycling preferences.

Question 29

Can I merge multiple accounts?

Accepted Answer

Currently, we do not support account merging. Please contact support if you have issues.

Question 30

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, AMEX, and Apple Pay. Select corporate accounts can pay by invoice.

Question 31

How long do refunds take?

Accepted Answer

Refunds are processed immediately but may take 5-10 business days to appear on your statement.

Question 32

Where is my data stored?

Accepted Answer

All user data is encrypted and stored on secure servers within the EU, fully GDPR compliant.

Question 33

Does Velociety own my ride data?

Accepted Answer

No. Your ride data belongs to you. We only use anonymized aggregates for improving route recommendations.

Frequent
Questions

Choosing the Right Ride

Preparation & Travel

Ride Formats & Support

Riding Together

Groups & Solo Riders

Equipment & Safety

Customisation

Frequent Questions