VELOCIETY
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Support Center
Frequent
Questions
Clear answers to help you plan your next ride with Velociety.
Choosing the Right Ride
How do I know if a ride is suitable for my fitness level?
Can I filter rides by terrain?
Are the routes verified?
Preparation & Travel
Do I need to book accommodation separately?
What travel documents do I need?
Ride Formats & Support
What is the difference between Self-Guided and Guided?
Is there mechanical support?
Riding Together
How do I share a route with friends?
Can we ride as a team?
Groups & Solo Riders
I am riding solo, can I join a group?
Do you offer private group bookings?
Equipment & Safety
Is a helmet compulsory?
What bike should I bring?
Customisation
Can I modify a route?
Can I extend my trip?
Practicalities
What is the cancellation policy?
Is insurance included?
